What Happens After I Place My Order?
You will receive a confirmation email detailing your order. If you created an account you can also log in to check your order status. Your order status will remain as 'Processing' until the time your order has been packed and is ready for despatch.
All Bait ordered through this website has a normal lead time of 1-5 Working Days. During busy times. I.e. spring and summer, the lead time can increase to 10 Working Days. Any order(s) containing Freezer Bait will be despatched via 24hr courier to ensure the bait arrives in the best possible condition.
PLEASE NOTE: THIS DOES NOT MEAN THAT THE ORDER WILL BE SENT WITHIN 24HRS OF ORDERING. Once manufactured, the bait will be sent on an overnight courier (24hr) courier.
Orders containing Freezer Bait will not be despatched on a Friday. Non Boilie orders can be despatched Friday but will be delivered the next working day.
When ordering freezer bait, a delivery address where someone is able to take the delivery is a must. We cannot take responsibility for an order of freezer bait that is not able to be delivered by the courier. It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order. Please make sure any specific delivery instructions are passed on to us at least 24hrs before the estimated delivery date.
We will make every effort to deliver Shelf Life Goods within 1-5 Working Days, but delays are sometimes inevitable or beyond our control due to manufacturing processes . We will seek to keep you informed of any delay to your expected delivery date if such an issue arises. PLEASE NOTE ; We do not ship on a Friday. Any orders received after lunchtime Thursday will be dispatched the following Monday
Which Courier Should I Look Out For?
We use the following courier to deliver our orders: INTERLINK EXPRESS
What Do I Do When My Order Arrives?
Freezer Baits and Frozen Paste: Please place in freezer straight after delivery. If you're going fishing during that day or the next, storage in the fridge will be fine.
Air dried baits: Please keep the baits within the paper sacks they arrived in somewhere cool and dry.
Pop-ups and Bottled Liquids: These are shelf life and can be stored in your fishing bag. To be safe we recommend that any pop ups once opened, are kept out of direct sunlight to stop any condensation developing in the pots later on. Remember - Moisture is the enemy regarding storing shelf life products.
Pellets and Groundbaits - These are shelf life and can be stored in your fishing bag. We recommend that these products are kept out of direct sunlight during storage to reduce condensation at a later date.
What Happens If An Item Is Not In Stock?
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What Do I Do If My Order Doesn't Arrive?
Parcelforce can deliver at any time up to 6pm, although in our experience deliveries are rarely made this late in the day. If your order hasn't arrived before 6pm on the delivery day please get in contact with us on 01977 681 841 as soon as you can and we will find out what has happened to it.